Support FAQ Contact 800-468-0860

Frequently Asked Questions and Answers

Have a question about your commercial floor mats? See if it’s answered below or call us at 800-468-0860 to talk to our factory experts. Make sure to download a Matting By Design Owner’s Manual too.

    • Sweep and mop your finished floor before laying your matting on top. Unroll your mat following the guidelines in our Owner’s Manual.

    • To easily move the mat, grab the corners and fluff air under the mat like you would a bed sheet. Find details in our Owner’s Manual.

    • First, unroll your floor mat so it can lay flat and relax for a minimum of 24 hours. Then, sweep and scrub the recessed area, so the backside of the floor mat can properly grip the floor. Full instructions are listed on page 8 of the Matting By Design Owner’s Manual.

    • No. NEVER fold or roll the matting with the pink side out, even for a short time. Rolling matting incorrectly for as little as 15 seconds can cause damage in the form or stretching or wrinkling that may not be repairable. Click here to learn how to properly store your floor mat.

    • Follow our daily, weekly, and monthly cleaning tips found here. Remember to regularly inspect your floor mat closely for small damage that could become a bigger problem. Most small defects can be repaired by one of our technicians or a qualified subcontractor. Call us at 800-468-0860 for guidance on repairing the damage.

    • Contact Matting By Design’s Installation Advisor, at 515-295-3902 Ext. 53, during normal business hours, 7 a.m. – 3 p.m., Mon. – Fri.